At AEROLITHON, we are committed to delivering products that reflect our uncompromising standards of precision and excellence. This Returns & Refund Policy outlines the conditions under which returns and refunds are granted for purchases made through aerolithon.pro.
Refunds are available for products that are unused, undamaged, and returned in their original packaging with all accompanying materials. Items must show no signs of wear, alteration, or misuse. Proof of purchase is required for all refund considerations.
Return requests must be submitted within 14 calendar days from the date of delivery. After this period, we are unable to offer a refund or exchange unless required by applicable consumer protection laws.
To initiate a return, contact our support team with your order number and reason for return. Upon approval, you will receive detailed return instructions. Unauthorized returns may not be accepted or refunded.
Products must be securely packaged to prevent damage during transit. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied. We recommend using a trackable shipping method.
The following are non-refundable: custom or personalized products, clearance items marked final sale, and products damaged due to improper handling. Gift cards and digital downloads are also excluded from refunds.
Once your return is inspected and approved, refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your financial institution.
For all return and refund inquiries, please reach out to our dedicated support team:
Email: [email protected]
Address: AEROLITHON Client Services, 128 Meridian Avenue, Suite 400, London, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)